Terms & Info
NOTE!
Orders with personalized printed garments may entail LONGER DELIVERY TIMES during v.28 - v.32 due to holidays.
1. Purchase
When ordering, a purchase agreement is only made when Modo hockeyshop has confirmed the order through an e-mailed order confirmation. A final order confirmation is generated manually, as we want to be sure that the product is available and we also want to inform about the estimated delivery time. In the event of any inaccuracies in, for example, the indication of price, delivery time, etc. we reserve the right to correct this afterwards.
Sticksonline.se does not sell products to minors, purchases must be approved (implemented) by a guardian or other adult.
2. Deliveries
Modo Shop delivers to all postal codes within Sweden via Schenker and DHL Service point
As a customer, you can choose which option suits you best. Free shipping if you buy over 2500: -
Goods that are in stock are delivered to the nearest DHL or Postal Agent within 2-4 working days from ordering with reservation for delays in connection with longer weekends (Christmas / New Year and Easter). Orders placed with personalized printing may also be delayed as there will be extra handling of the goods. We will inform you as soon as possible after ordering what delivery time you can expect for your ordered products. You can of course cancel the order if you think the waiting time is too long. Once shipping has started, the purchase cannot be canceled.
For TEAM SHOP products with print, the delivery time is 5-10 working days.
Delivery delay.
If a delivery delay occurs, we will try to contact you with the phone number or email address you provided. We will do everything in our power to fulfill your order. There may be occasions when it is impossible to fulfill the order, for example when our supplier cannot fulfill its commitment to us. We reserve the right to waive any compensation to the customer for delivery delays.
Damage in transit.
If the package and/or its contents are damaged when you receive it, you should report it immediately on site. If you have picked up and opened the package and discover damage, please contact us. Transport damage must be reported to us within a "reasonable time" from when the defect was discovered or should have been discovered.
Complaints made within 2 months from the time of purchase are considered within "reasonable time". We bear the transportation risk from our warehouse to you (damaged or lost goods).
Uncollected orders.
If you do not collect your package, we are obliged to charge you 200: - for our costs and the shipping cost of your order.
3. payment
We offer the following payment methods:
Klarna Checkout
Klarna Checkout makes it easy, flexible and safe for you to shop online. By answering a few questions, you can easily identify yourself and choose the payment method that suits you best. A nice thing about Klarna Checkout is that we distinguish between purchase and payment. First you confirm your purchase and then you choose how you want to pay. Either by Klarna invoice or Klarna account - or by card or bank transfer. The purchase is activated when the goods are shipped from our warehouse.
You can find more information here https://www.klarna.com/se
Visa, Mastercard direct payment when placing orders at checkout.
sticksonline cooperates with Nets and SEB and is certified according to PCI DSS when it comes to secure card payments.
Terms of payment are also stated at checkout under each payment option.
4. changes
If you want to change color, size or model, you pay the return shipping yourself and place a new order on the website.
You can order a return shipping note from Sticksonline via email (cost 99:-)
5. refunds
Any refunds are made to the payment method you chose for your order, Klarna or Debit Card. The refund will be made within 10 working days from when we have received and approved your return.
6. warranty & complaints
The consumer has the right to complain about a product for three years. The defect must be reported as soon as possible or as soon as the defect should have been discovered. Reporting a fault in the goods within two (2) months is always considered within a reasonable time. The consumer must notify the trader of the defect and the manner in which the goods are defective or that there is a delay in an appropriate manner.
In the event of an accepted complaint, the trader must bear all costs including all shipping.
General Complaints Board Box 174 101 23 Stockholm EU ODR: https://ec.europa.eu/odr
If you want to make a complaint, send an email with the order number, the product in question and a photo of the damaged product to,
shop@modohockey.se
Complaints are sent to
Modo Hockey Shop
Vikingagatan 42
89138 Örnsköldsvik
7. Return & Right of withdrawal
Right of withdrawal - according to the Distance Contracts Act
As a customer, you always have a 14-day right of withdrawal under the Distance Contract Act. This means that if you buy a product by mail order or by phone, TV shop or Internet, you have the opportunity to cancel the purchase within 14 days. The withdrawal period starts from the day you receive the goods. Please note that you can only withdraw from a purchase of sealed consumer goods, such as DVDs, toys, etc. if the seal is unbroken. Read more here: https://www.konsumentverket.se/
If you regret your purchase, you must return the product to us within 14 days from the date we received your notice of withdrawal. We will refund the amount of your purchase no later than 14 days after we have received your notice of withdrawal. The refund will be made in the same way as the original payment. However, we may withhold payment until the goods are returned to us or proof that the goods have been returned, whichever comes first. As a customer, you pay any return shipping costs yourself. You can order a return shipping note from shop@modohockey.se by email (cost 99: -) Returned products must always be returned in essentially unchanged condition and in original packaging with associated packaging. Otherwise, we may make a value reduction deduction when refunding corresponding to the reduced value of the product. The consumer is responsible for the risk of return shipping; this risk includes, among other things, the product being damaged or lost during shipping.
Companies are not entitled to return a product if the product packaging has been opened.
Return form can be downloaded here:https://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett
Returns should be sent to
Modo Hockey Shop
Vikingagatan 42
89138 Örnsköldsvik
Original packaging
In the case of returns, we want to get the product back in the original packaging as it is a specially developed product packaging that is unique to the product, which has images and texts with the aim of explaining and clarifying the function and properties of the product. This does not apply to transport packaging, which is packaging that is not designed for a specific product and whose sole purpose is to protect the product during transportation.
Modo Hockey Shop reserves the right, in the event that the return is not complete, to charge the cost price for the missing parts. If parts are missing, the customer will be charged. Modo Shop does not redeem packages against cash on delivery.
8. force majeure
Modo Hockey Shop is exempt from penalties for failure to fulfill certain obligations under this agreement, if the failure is based on an exempting circumstance as set out below and the circumstance prevents, complicates or delays the fulfillment. A circumstance of force majeure shall be deemed to include action or omission by an authority, new or amended legislation, labor market conflict, blockade, fire, flood, sabotage or major accident. Force majeure includes government decisions that negatively affect the market and products, e.g. restrictions in indications, warning texts, sales bans, etc. as well as abnormal decline in the market.
The company that conducts sales activities at www.modohockeyshop.se is called:
Måle Sportförsäljning AB
Company registration number 556882-3479
Vikingagatan 42
89138 Örnsköldsvik
+46 660 431880
shop@modohockey.se